Supply Chain Information System Maturity Model

National healthcare Information Systems form the backbone of well-coordinated National Healthcare Supply Chains. They are instrumental in facilitating consistent coordination across the entire supply chain, by providing end-to-end visibility, agility, and, more importantly, ensuring patient safety.

A holistic approach results in more effective systems, enabling managers to maintain visibility along the entire supply chain. This allows them to be more proactive, and to better anticipate to changing needs, therefore reducing waste and containing costs. Lastly, enhanced traceability translates into patients increased access to high-quality, authenticity-verified commodities, contributing to better national health outcomes.

Recognizing their key role, GHSC-PSM has developed tools for national and global stakeholders to implement and support well-functioning National Healthcare Information Systems.

This tool is designed to guide supply chain actors, including governments, donors, and implementing partners and/or procurement agents, in planning and strategizing around future SCIS investments, to enhance the functionality and sustainability of the healthcare system operations.

Within the tool, maturity levels are defined to facilitate phased incremental implementation of capabilities, as the defined capabilities within each maturity level are grouped to promote stabilization of Supply Chain processes, before progressing to the next level.

The capability assessment uses binary (yes/no) questions and scores are calculated as the percent of yes answers for each capability. The figure below is an illustrative example with widespread weaknesses, except for order management:

Lastly, the Maturity Levels dashboard illustration shows a different set of strengths and weaknesses from a separate hypothetical assessment:

To learn more about the Supply Chain Information System Maturity Model, please read Swaroop Jayaprakash and Jean Miller's blog on Achieving Data Visibility for Health Supply Chain Information Systems.

Additionally, watch our video entitled Bridging the Silos of Supply Chain Information Systems through a Holistic Maturity Model below.